Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Start a return

To start a return, contact us at hello@divvidripper.com.

If your return is approved, we’ll provide return instructions. Items sent back without first requesting a return will not be accepted.

Return shipping & original shipping fees

• If your item arrives damaged, defective, or incorrect: we’ll make it right. We’ll provide a prepaid return shipping label, and we’ll refund your order (including original shipping, if paid).

• If you’re returning due to change of mind: you are responsible for return shipping costs, and original shipping fees are non-refundable.

Damages and issues

Please inspect your order upon arrival and contact us immediately at hello@divvidripper.com if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@divvidripper.com.